vAuto is the automotive leader in pricing and appraising vehicles, a software for car dealerships including several modules: Provision, Conquest, Stockwave, iRecon, ProfitTime, Merchandising, and the Mobile applications for Provision and Stockwave. The software is customizable, intensively deep and the expected knowledge for operating and troubleshooting can be daunting.

The company has a static internal website to find basic information and troubleshooting steps. Unfortunately, this only covers a small percentage of the program. And with this customizable software, a unique instance of an account’s settings can cause errors, so logging these situations (and how to fix them) is an ongoing process with each new release. What was needed is documentation on “all” the functions and also a “wiki” style site that can accept input from all levels of the staff.

I transformed the existing website into a wiki style site, and expanded it to cover all aspects of every module, page, button, icon, function. It has been a huge task but extremely helpful. Microsoft OneNote is the platform we decided upon for its ease of use, version control and notating the user making updates (authorized users only). Now we boast 350+ pages of content!

Tools: Microsoft OneNote, Oracle SQL.

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